At Goldrush Digital, client success is at the heart of everything we do. As our Client Success Manager, you’ll be the driving force behind our clients’ long-term growth and satisfaction.
Your mission is to be the trusted advisor and growth partner for our clients, ensuring they get maximum value from our services and achieve their business goals. You’ll be the bridge between our clients’ aspirations and the transformative power of our IGNITE Growth System.
Key responsibilities:
– Build and maintain strong, long-lasting client relationships
– Develop a deep understanding of each client’s business, goals, and challenges
– Collaborate with internal teams to ensure client needs are met and exceeded
– Identify opportunities for upselling and cross-selling to maximize client value
– Monitor and report on client KPIs, providing regular updates and insights
– Proactively address client concerns and turn challenges into opportunities
– Gather and leverage client feedback to continuously improve our services
– Act as the voice of the client within Goldrush Digital, advocating for their needs
The ideal candidate is a relationship master with a strategic mind and a passion for business growth. You have a deep understanding of digital marketing and business scaling principles, allowing you to provide valuable insights to clients. Most importantly, you have a client-first mindset and are driven by the success of others.
Requirements:
– 5+ years of experience in account management or client success roles, preferably in a B2B or agency setting
– Strong understanding of digital marketing, growth strategies, and business scaling principles
– Excellent communication and interpersonal skills
– Ability to build rapport quickly and maintain long-term relationships
– Strategic thinking with the ability to identify growth opportunities for clients
– Experience with CRM systems and client management tools
– Problem-solving mindset with the ability to turn challenges into opportunities
– Track record of meeting or exceeding client retention and satisfaction goals
If you’re ready to be the catalyst for client success and play a crucial role in their growth journeys, we want to hear from you. This is your opportunity to directly impact businesses and be the face of Goldrush Digital’s commitment to client success.
Are you the client success champion we’re looking for? Show us your passion. Apply now and let’s create success stories together.