Find the reference on your bank receipt
A bank receipt identifies one transfer. Moniepoint calls the tracing number on its receipt a 30-digit session ID. That number helps the receiving bank locate the payment. Your bookmaker also needs your betting account ID to connect the enquiry with the right customer.
Moniepoint’s dashboard instructions provide a route to the transaction record:
- Sign in to the Moniepoint dashboard.
- Open Payments and select Transfer.
- Filter the records to the payment you need, then select View.
- Read the receipt and copy its session ID together with the date and amount.
The bank’s record is useful even when the bookmaker uses another payment reference internally. Supply both values with their labels. Mixing a bank reference with a betting account number gives the support team two possible meanings for one unexplained number.
If a receipt has more than one reference, retain the complete receipt. Cropping it down to the amount can remove the transaction status or the identifier needed for a trace. A downloaded receipt also preserves long numbers better than retyping them from a small phone screen.
Account number, user ID or transaction ID?
The receiving account number tells your bank where to send money. A transaction ID identifies the transfer after it has been submitted. Your betting user ID identifies the customer account. Each answers a separate question during a payment enquiry.
| Detail | Identifies | Where it comes from |
|---|---|---|
| Receiving account number | The destination of the payment | Bookmaker payment instructions |
| Betting user ID | Your customer account | Signed-in bookmaker profile |
| Session ID | One bank transfer | Bank transaction receipt |
Bet9ja’s virtual-account instructions illustrate the destination field. The operator generates a personal receiving number from its deposit menu and links it to the betting account. The bank receipt still records the transfer made to that destination.
For two deposits to the same receiving account, the account number alone leaves the individual payment unclear. Separate receipts, amounts and times identify which deposit needs attention. A short account nickname such as “football” offers less tracing detail than the bank’s actual transaction record.
Send a reference that support can use
A useful transfer enquiry pairs the reference with the original payment details. For example, if two ₦2,500 transfers appear on the same day, their times and session IDs tell them apart. Sending only “my ₦2,500 deposit” leaves support to ask which transaction you mean.
The message needs the sending bank, receiving bank, amount, date, status and bank reference. The bookmaker’s support team also needs your user ID. A betting-deposit reference copied from the bank receipt should remain unchanged, including any leading zeroes.
If the receipt omits a session ID, ask the sending bank for the reference it uses to trace that transfer. A login code or card PIN has a different purpose and stays private. The enquiry should contain payment evidence rather than credentials.
The payment routes described by betting sites in Nigeria include bank and wallet options; the receipt must come from the provider used for your particular deposit. Keep the bank case reference alongside the bookmaker’s case reference so each reply can be matched to the same transfer.
Checked 17 October 2026: Moniepoint transfer tracing; Moniepoint dashboard transaction records; Bet9ja virtual account instructions.
